Help & Support
How can we help?
Guides for getting set up, answers to common questions, and a real person at the other end of every email.
Get in touch
Email our team
Write to support@wisenotes.io and we'll get back to you. The fastest way is from inside the app — Settings → Help & Support pre-fills your app version, OS, and sync state so we can help right away. Seeing a sync problem? Turn on Include sync diagnostics before sending.
Guides
Getting started
Create a note and start typing — WiseNotes stores everything end-to-end encrypted. Organize with labels and groups, and let Constellations surface the connections between your ideas as your library grows.
Syncing your devices
Turn on sync in Settings → Sync. To add a device, choose Add a device → Show a code on the device that has your notes, then Enter a code on the new one — pairing completes by itself. Every edit then appears on all your devices within seconds.
Sync across devices is part of WiseNotes Pro.
Your recovery phrase
Your 12-word recovery phrase is your account key — it encrypts your notes and links your devices. We never see it, so we can't reset or resend it. Save it in a password manager and keep it safe.
It's also your way back: enter it on a new device to rejoin your encrypted library.
Backups & recovery
There are three ways to get your notes back: from another synced device, with your recovery phrase, or from a backup file you exported (Mac → Settings → Export All Notes).
Exported backup files aren't encrypted by us — store them somewhere safe. Restore into an empty library to avoid overwriting newer notes.
Collaboration
Share specific notes with someone else using a 6-character code. Shared notes flow peer-to-peer and stay end-to-end encrypted — no company ever holds a readable copy.
Subscriptions & billing
WiseNotes Pro is billed through your Apple ID. Manage or cancel it in Settings → Apple ID → Subscriptions on your device. Switched phones or reinstalled? Use Restore Purchases in the app's paywall to get Pro back.
Frequently asked questions
Is WiseNotes really private?
Yes. Your notes are end-to-end encrypted and we never keep a readable copy on our servers — not even one we couldn't read. Only your devices hold the key.
Do I have to pay to use WiseNotes?
No — you can use WiseNotes on a single device for free. Syncing across multiple devices (and collaboration) is part of WiseNotes Pro.
What is the recovery phrase, and why does it matter?
It's 12 words that are your account key — they encrypt your notes and identify you to your other devices. Because we never see it, it's the only way back into your encrypted notes, and we can't reset it for you. Save it somewhere safe, like a password manager.
How do I move my notes to a new device?
Install WiseNotes, then either pair with a code from a device you already have, or enter your recovery phrase. Your library syncs over from your other device automatically — keep that device on and online while it transfers.
Can I get my notes back if I lose my phone?
Yes, as long as your notes still exist somewhere — another synced device, or a backup file you exported. If every device is gone and you have no backup, even the recovery phrase can't rebuild them, because no copy exists for it to unlock. That's the trade-off of true privacy — so keep a second device paired or export a backup now and then.
Does WiseNotes work offline?
Yes. Your notes live on your device, so everything works without a connection. Sync catches up automatically the next time you're online.
Which devices are supported?
iPhone and Mac. They sync together once paired.
How do I cancel or manage my subscription?
WiseNotes Pro is billed through Apple. Manage or cancel it in Settings → Apple ID → Subscriptions on your device. Cancelling stops future renewals; you keep Pro until the current period ends.
I still need help.
Email support@wisenotes.io, or use Settings → Help & Support in the app so your message arrives with the details we need to help quickly.
Can't find what you're looking for? Email support@wisenotes.io — we read every message.